Terms and conditions

Through our website, you can adopt a reindeer—either for yourself or as a meaningful gift for someone special. Our adoption program is designed to share knowledge about reindeer and traditional herding culture, while also helping us provide the best possible care for our beloved animals.

You can also book an adventure to visit us in person and experience the beauty of Arctic nature firsthand.

We are deeply committed to the well-being of animals and the environment: values that guide everything we do. By choosing to support our adoption program or adventure tours, you’re helping us uphold these principles and continue caring for our reindeer in a constantly changing world.

Adoption

Adoption Basics

• When you adopt a reindeer, you’ll receive a personalized adoption certificate by email. You’ll also set up a username and password to access your reindeer’s private webpage, where we share updates about your reindeer’s life several times throughout the year.
• If you’re giving the adoption as a gift, the recipient can access the reindeer’s My Herd page using the username and password you created. They’ll have the option to change the login details to their own preferences upon first login.

Adoption Benefits

• Many of our reindeer wear trackers, allowing us to share insights into their movements. However, for their safety, we do not disclose their exact locations.

• From time to time, we also share exclusive live videos with adopters through our private social media channels.

• As an adopter, you’re welcome to request updates and photos of your reindeer via WhatsApp or in our dedicated Facebook group.

• Please note: Live visits are not included in the adoption price. However, adopters receive a discount equivalent to their adoption fee for one private visit during the adoption year. Send us email if you like to book a visit with discount. 

• Included in the adoption is our annual Adopters’ Day, held at the farm every year on August 1st (1.8). All adopters are warmly invited to attend. To join, please pre-register by email or WhatsApp at least three days in advance.

Adoption Terms

• Your adoption becomes valid once payment has been received.
• You may cancel your adoption within 14 days for a refund, minus a €20 cancellation fee.
• Each adoption is valid for one year from the date of adoption. You’re welcome to renew your adoption annually for the reindeer’s lifetime by making the payment before the current period ends.
• As reindeer are free-roaming animals, their lifespans can vary. On average, reindeer live around 12 years, though some may reach up to 20 years. If your adopted reindeer is lost or passes away during the adoption period, we will assign you another reindeer for the remainder of your adoption term.
• To protect both the animals and the Arctic environment, independent visits to the reindeer’s pasturelands are not permitted. However, adopters are welcome to book guided private visits to meet their reindeer.

Please also note that adoption does not confer physical ownership of the reindeer or related property. The reindeer and all associated items remain the property of Reindeer Journey family.

These terms and conditions are subject to change without notice. Please check this page for the latest version. Finnish laws apply to all legal matters, and disputes will be resolved in the Finnish courts.

Adventures

Bookings and Cancellations

• Upon booking, you will receive the exact address of our farm in your ticket.
• Cancellations can be made by emailing info@reindeerjourney.fi. Terms are listed on the booking information. 
• In the event of extreme weather or other force majeure, we reserve the right to cancel the program. In such cases, all payments will be fully refunded.
• Unless otherwise agreed, all adventures are conducted in English.

General Information

Reindeer Journey Oy’s online shop sells products to private individuals worldwide. The company reserves the right to modify terms, conditions, and prices without notice. All prices include VAT as per Finnish Taxation Laws and Regulations.

Liability and Insurance

Reindeer Journey holds General Third-Party Liability Insurance for bodily injury and property damage, in accordance with the terms and conditions of If Insurance Company.

Reindeer Journey may be held liable for accidental personal injury or material damage occurring during its services only if the incident is caused by negligence on the part of Reindeer Journey, its staff, or by faulty equipment provided or used during the service.

All other accidental injuries or damages remain the responsibility of the customer and should be covered by the customer’s own travel insurance. Reindeer Journey is not liable for such incidents.

Payments

The Registry keeper:             Reindeer Journey Oy

Contact information:            [email protected]

1. The personal data collected, the reason for collecting and using the personal data, and the legal standards

We collect and use personal data from our customers to conduct the customer services and marketing, and to fulfil the legal requirements. To complete these tasks, we have a customer register. The requirement for using our services is to give an approval for the use of the necessary personal data.

In addition, we collect some voluntary personal data for example from feedback and requests. We might store some phone calls or web conversations to develop and improve our services. We use this data also to marketing, and making product- and customer analysis, in order to improve our products and services. Giving the data for this use is always based on your voluntarily given consent. We never transmit to this data to third parties for their marketing.

The personal data registered:

Contact information:      e-mail address

Identification:                 Name, state and country

We use these personal data to fulfill the legal requirements concerning us, and to fulfill the services you have ordered from us.

The legal basis of justification for the handling and registering the personal data is the agreement. Giving the personal data needed, and the right to register it, is a requirement for a customership in our web shop.  We ask this agreement when you are making a purchase or reservation.

2. Transmitting the personal data

In our company, your personal data is handled only by our personnel. In addition, we transmit the data if it is necessary due to complete the services ordered. These services include for example: payment transactions, bookkeeping, auditing, and it-support services. We also transmit the data to authorities like the police, and the tax- and supervising authorities, when it is required to do so by law. We ensure that the data transfer complies with the legislation on data protection. Information that allows your identification will not be sold, exchanged, transferred or given to any other parties for any other reason without your consent.

3. Securing the personal data

We take care of the data by keeping our data safety systems updated. Our facilities are always secured by data security services and passwords, to prevent any losses, abuse, unauthorized use, or unintended changes.

4. Storing the personal data

We store the personal data only as long as it is necessary for purposes we have collected it, respecting though the conditions set by laws. In addition to the service you have ordered, we archive the information in our registers for five years, and for accounting purposes ten years.

5. Your rights concerning the protection of privacy

You have the right to check, and when necessary ask to correct or remove, the personal data we have in our registers concerning you. In addition, you have the right to set limitations for the use of your personal data, and cancel the given permission for marketing. Also, you have “the right to be forgotten”, when we do not have legal obligations to continue the handling of your personal data.

6. Cookies

We collect, handle, and analyse the user data concerning the use of our web sites. That is necessary for sending messages, completing purchases, and using other services we offer. We use cookies and other necessary technology. This is how we can offer you products, a safe web environment, marketing, improved customer experiences, and good-quality services, and also do analytics. We do not use the information to identify you. You can approve or block the cookies. If you block the cookies, you can browse our pages and some services, but you cannot make any orders or reservations.

7. We are continually improving our services, products, and web pages. Due to that we might make changes on our data protection document. If the law requires so, we will inform you about the changes. In other cases, we ask you to read our current procedures and possible changes from this data protection document.

Applicable Law and Jurisdiction

All these terms and conditions are governed by and construed in accordance with the Finnish Law and all disagreements are handled in The Finnish Courts when necessary.

Contact information

[email protected]